For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us prior to returning items and obtain a RMA# (Return Merchandise Authorization Number). Include this number on the shipping label.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
ADDITIONAL RETURN INFORMATION:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
L A T E O R M I S S I N G R E F U N D (if applicable)
Contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form OR email us at firstname.lastname@example.org.
S A L E I T E M S (if applicable)
E X C H A N G E S (if applicable)
S H I P P I N G
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you, may vary depending return shipping address.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, if items are lost in transit.